Troubleshooting

If something is not working as expected, the most common fixes are listed below. If you are still stuck, contact support.

Sign-in problems

• Use Google Sign-In with the same Google account that owns the YouTube channel.
• If sign-in loops, clear cookies for the EnhanceTube domain and try again.
• Make sure pop-ups are not blocked for the auth window.

YouTube channel not connecting

• Confirm you have Manager or Owner access on the YouTube channel.
• Check that you granted the requested OAuth scopes during sign-in.
• Disconnect and reconnect the channel from Settings → Channel.

A/B test not rotating

• Active hours are in Pacific Time. Confirm rotations are within your active window.
• Check that the channel is still connected and YouTube has not revoked permissions.
• See A/B Testing for the full rotation explanation.

Analysis is stuck

• Refresh the page after a minute. Long videos take longer.
• If still stuck, retry the analysis from the video page.

Payment failures

• Confirm your card supports international online payments.
• Try a different payment method.
• Contact support with the invoice ID if the issue persists.

Still stuck?

Contact us from the contact page with:

• Your workspace name.
• The feature you were using.
• Steps to reproduce the issue.